Embassy Suites by HiltonOrlando International Drive Convention CenterOrlando, FL
Masterclass by Isao Yoshino
Different than any other conference you’ve attended, the 1st Global Convention on Organizational Excellence will feature:
Invention is the Mother of Necessity”: Creating the Services of the Future
Unlike the past, when businesses could dictate to customers, the internet and its myriad of choices has now put customers in control. And it doesn’t matter what sector your company is in, customers expect the same level of service they receive from industry giants, from you. This means, in order to flourish, thrive and grow for the future, your company needs to practice “invention is the mother of necessity” thinking and teach people how to create the effective, efficient and personal, human services that will connect your customers and your company forever.
“Good Imitation to Great Innovation”
It is said that imitation is the mother of invention.
Many of distinguished businesses have their start in imitation.
Are you aware that the Toyota production system was born from a clue that came from the supermarket?.
In this lecture, we will explore the logic that underscores the origins of creativity, thinking deeply about the methods and necessary awareness to bring forth innovation from imitation.
“Lean Leadership and Hoshin Kanri”
As many people know, basic concept of Hoshin Kanri came from the US techniques of MBO (Management by Objectives) and the Deming Plan-Do-Check-Act cycle. While "individual initiatives" are the focus of MBO, "managers' targets" are aligned with the corporate goals in Hoshin Kanri in Japan.
"Setting Your Intention: Charting Your Course toward Professional and Personal True North"
Katie Anderson’s highly interactive opening keynote session will connect the Convention´s overall theme of charting your course as an organization with the importance of first setting and aligning your personal True North with your actions.
Patients and Families Leading the Way: Moving From a Tools and Event Focus to Purpose and Principles in a Health Care System.
Speaker: Petrina McGrathRead Bio
Hoshin Kanri: it's OK to start in the middle
Speaker: Theresa A. Coleman-KaiserRead Bio
Hennig's Mission to Make Their Customers Successful
Speaker: Noah GoellnerRead Bio
Achieving logistic excellence: “From perspiration to inspiration and passion”
Creating the future of logistics management based on belief, passion and inspiration
Speaker: Alexandre WestphalenRead Bio
Towards an Organizational Excellence Culture: focusing in an On Job Development Program to
get better results and empowered people.
Speaker: Guillermo VeraRead Bio
“The lean approach in a world-wide food industry company: the case of
Speaker: Herbert NahrgangRead Bio
This convention is perfect for business leaders, Organizational Excellence practitioners and anyone who is passionate about helping their organization:
Also welcomed and encouraged to attend are professors from business schools teaching operational excellence and innovation.
Expert International Consultancy in the comprehension and application of the Japanese Management Model.
We design and implement customized projects and programs from Operational Excellence and Improvement of Manufacturing and Service Processes, involving itself in the daily management of the organization in order to put to the test practices that will lead to more optimal results, ensuring sustainable and measurable development improvement in all areas and functions (manufacturing, provisioning and logistics, back-office, services and strategies).
The leader in the region for LEAN Management, it has reached outstanding results in companies belonging to the mining, banking, metallurgic, automotive, and energy industries, as well as the IT, retail, and services sectors. Its portfolio of clients mainly comes from the Argentinian, Chilean, Brazilian, Mexican, Uruguayan, and Peruvian markets.
Strategic Allies and Representatives of Like Lean Advisors in Latin America.
Creators and organizers of JAME (Japanese Management Experience).
Creators and organizers of the International Forum of LEAN Management.
Postgraduate Diplomate in LEAN at ITBA (Instituto Tecnológico Buenos Aires).
At KRC, we're dedicated to helping your organization flourish, thrive and grow, now and for the long-term.
Using our unique Coached Practice approach, you and your team will immediately start creating better, more effective and efficient ways to work and the service excellence each of your customer's deserve.
Experts in online coaching.
Karyn Ross is co-author along Dr Jeffrey Liker of the book “The Toyota Way to Service Excellence: Lean Transformation in Service Organizations”, and obtained a Shingo Prize.
In this mini-workshop keynote, participants will learn:
It is said that imitation is the mother of invention.
Many of distinguished businesses have their start in imitation. Are you aware that many of the big companies of today such as Seven Eleven, Apple, Toyota, Wallmart, Nintendo and Mc Donalds were born imitating clues from other innovative businesses but that did not manage to sustain themselves.
In ancient times, copying an example in its entirety was honored as fundamental to learning. Imitation was thought an indispensable activity in calling forth originality and creativity, and thus, selecting the object of imitation was encouraged to be carried out carefully.
The same can be said in the world of business. Even for businesses that appear to have an inimitable system, upon investigation, their systems to a greater or lesser extent are built on imitation. Systems that are inimitable but were built on imitation; this is the paradox of imitation.
If this is so, then we should heighten our abilities of imitation by obtaining an approach and acquire a deeper understanding that surpasses the initial model. In this lecture, we will explore the logic that underscores the origins of creativity, thinking deeply about the methods and necessary awareness to bring forth innovation from imitation.
To explore the logic that underscores the origins of creativity, thinking deeply about the methods and necessary awareness to bring forth innovation from imitation.
We could heighten our abilities of imitation by obtaining an approach and acquire a deeper understanding that surpasses the initial model.
As many people know, basic concept of Hoshin Kanri came from the US techniques of MBO (Management by Objectives) and the Deming Plan-Do-Check-Act cycle. While "individual initiatives" are the focus of MBO, "managers' targets" are aligned with the corporate goals in Hoshin Kanri in Japan. Good communication between bosses and subordinates is also highly valued in Japan. In Japan, developing your subordinates is considered to be one of the major roles of managers. Toyota is one of the corporations in Japan that put the highest priority on people development. It is embodied in our slogan: "Machines don't make cars, people make cars."
In this session, participants will learn that:
This session will include the presentation of frameworks for determining and aligning one’s personal True North and actual behaviors, coupled with immediate practice for participants, as both learner and coach, to develop and chart their improvement course for the Forum and beyond.
Providing safe, quality care and exceptional experience is at the core of all health care organizations’ vision, yet many organizations still struggle with closing the gap between their vision of ideal care and experience and the current reality. The presenter will share her experience leading within a large integrated healthcare system using a strategy focused on tools and events and a strategy focused on principles and people. Key learnings, stumbling and "AHA´s" will be shared. The critical role senior leaders play in setting the course to achieving service excellence will be explored and strategies to engage them in their own learning and discovery will be shared. Following a short presentation, participants will engage in assessing their organization’s current state, share strategies and develop initial action plans they can test.
This learning session will present the business case for service delivery excellence by exploring an approach to Hoshin Kanri that starts in the middle of the organization and cascades both upward and downward in order to flow value to the customer.
This presentation will focus on setting a customer focused mission for a manufacturing company and working towards aligning the organizations focus and activities towards achieving service excellence.
The participants will understand how to tie lean through their manufacturing and service organizations.
Large group discussion of how Hennig created their Voice of Customer (VoC) Department and use Kata and problem solving in their daily work. Small group break outs of how to creatively gather VoC and apply kata and other problem solving methods. (Slides, Videos, and Group Discussions)
This presentation focuses on showing how GPA has managed to develop a culture of continuous improvement and sustainable innovation based on the lean philosophy and Brazilian kaizen spirit through its MMEO Multiretail Operational Excellence Model achieving outstanding results of productivity, efficiency and customer satisfaction.
Understand the essence of their Management Model represented in a Mandala of Excellence of four dimensions and twelve distinctive elements.
The participants will have the opportunity to learn how to create work environments in teams that reinforce the joy and daily celebration while being disciplined in their work routines that encourage the incomformism and improvement in a climate of motivation and organizational development. Creating a true connection and empathy between leaders and teams as a basis for mutual trust.
Large group and interactive discussions accompanied with slides and real videos of the GPA Brazilian Kaizen Spirit.
To understand the balance that exists between people development and process improvement
is the first step to clarify how you can get an organizational excellence culture where people is
able to improve their processes and get better results. Through his presentation, the presenter
will share to the audience how was possible to link company values and culture with people
competences and roles, and after make an evaluation of their current condition, fix a target and
develop a structured On Job Development Program that allows to start reducing the gap
between them. Also, he will shared how was successfully deployed following the PDCA cycle.